Start of menu
Close Menu
Notice - After 10 minutes of page inactivity your secure session to American Express will time out and you will need to re-enter your log in details. This is for security reasons.

About Membership Rewards

  • About the Program
  • About Earning Points
  • About Redeeming Points
       1. How do I redeem my points?

    Redeeming is easy. Just follow these three simple steps:
    1. Check your points balance. You can do this by visiting membershiprewards.ca and logging in to your account.
    2. Choose your Rewards. Our website features a wide range of exciting Rewards including: top-brand merchandise, gift cards and certificates, as well as premium travel and entertainment options.
    3. Click or call. Follow the instructions on our website to complete your redemption. Alternatively, you may call us at 1-800-668-2639.

    For Corporate Cardmembers, please call 1-800-716-6661. For Corporate Platinum Cardmembers, please call 1-866-755-2639.

    Please note, if you want to redeem points, your Card and all other Linked Cards must not be past due (e.g. we have not received the required minimum monthly payment due on the Card on time). If a Card is past due, we must first receive the amount owing in order for you to redeem points.

    2. How do I transfer my points to another loyalty program?

    Transferring your points to a participating frequent flyer or other loyalty program is easy. To transfer points to one of these third parties, you must first connect your Points Account with us to the account in your name with the third party.

    Click here to register or link your account, or call 1-800-668-2639, and we'll process your request.

    For Corporate Cardmembers, please call 1-800-716-6661. For Corporate Platinum Cardmembers, please call 1-866-755-2639.

    Please click here for a list of frequent flyer and other loyalty program participants (as of November 26, 2013). Transfer rates are subject to change.


    3. Can I transfer points into someone else's frequent flyer or loyalty program account?

    No, Membership Rewards points can only be transferred by you into an account in your name. For more details, see the Membership Rewards Program Terms & Conditions tab.


    4. Does American Express automatically transfer points to my frequent flyer or other loyalty program account?

    No, if you want to transfer your points to your eligible frequent flyer or other loyalty program you must first register the program account with us, then login to your Membership Rewards account or call 1-800-668-2639 to process the transfer.

    For Corporate Cardmembers, please call 1-800-716-6661. For Corporate Platinum Cardmembers, please call 1-866-755-2639.


    5. I've transferred points from my Membership Rewards account to my frequent flyer or other loyalty program account but I can't get the booking I want. Can I transfer them back?

    No. Once points are transferred, the transfer cannot be reversed.


    6. How long does it take to transfer points to my frequent flyer or other loyalty program account?

    Point transfers to Aeroplan®* and Delta SkyMiles® are instant, provided you have a valid account with them that is already registered in our system. For all other transfers it may take up to 5 business days.


    7. How long does it take to process my order?

    We will process your request as quickly as possible.
    Please note:
    - Merchandise items may take between 2-4 weeks for delivery.
    - Gift Cards and Certificates may take between 3-5 days for delivery.
    - Point transfers may take up to 5 business days.


    8. Are there any restrictions as to when I can use my gift cards or certificates?

    With a few gift cards and certificates there are times during the year when availability is limited. Please consult the terms that come with the gift card for additional information, such as expiry or use by dates.


    9. Can I send items to a different address or someone else?

    Yes. You can change the delivery name and address at checkout. However, please note that Rewards cannot be delivered to a PO box or to an address outside Canada.


    10. How do I return unwanted items?

    Once you redeem points for merchandise, gift cards, or gift certificates, they are not refundable, replaceable, or redeemable for cash, credit, or points.

    Some merchandise items can only be returned if they are incorrect, damaged or defective. If you received a damaged or defective item, or if your order was incorrect, please contact Customer Service at 1-866-454-3549. Please note that any electronic goods requested for a return must first comply with one of the above mentioned reasons in order to receive a return label; all such electronic return requests must be made no later than 10 days of receipt of item in order to be honoured and must be returned in their original packaging. This policy excludes Apple products, as they are non-returnable and directly warranted by Apple. 

     

    11. Can orders be shipped overseas or to a PO box?

    Orders can only be shipped to a Canadian address. Orders cannot be shipped to PO boxes.


    12. Can I redeem points for a credit to my Card?

    You may be able to redeem your Membership Rewards points for a statement credit to your Card. You cannot redeem Points for Credit if you have a credit balance on your Card.

    Please note: Credit Cards and Corporate Cards are not eligible to redeem Points for Credit. For Full Membership Rewards Program terms and conditions, please see the Terms & Conditions tab.

    Please click here for current point conversion rates for Points for Credit transactions.

    For more information on redeeming Points for Credit please call us at 1-800-668-2639.


    13. Can I pay for purchases with my points?

    Yes, you may be eligible to redeem points to pay for purchases at select American Express merchants.



    ®* Aeroplan is a registered trademark of Aimia Canada Inc.

    Have we missed anything?

    If you have any questions about the Membership Rewards program or would like to learn more, please call us at 1-800-668-AMEX (2639)

  • Terms & Conditions
     1. How do I redeem my points?

Redeeming is easy. Just follow these three simple steps:
1. Check your points balance. You can do this by visiting membershiprewards.ca and logging in to your account.
2. Choose your Rewards. Our website features a wide range of exciting Rewards including: top-brand merchandise, gift cards and certificates, as well as premium travel and entertainment options.
3. Click or call. Follow the instructions on our website to complete your redemption. Alternatively, you may call us at 1-800-668-2639.

For Corporate Cardmembers, please call 1-800-716-6661. For Corporate Platinum Cardmembers, please call 1-866-755-2639.

Please note, if you want to redeem points, your Card and all other Linked Cards must not be past due (e.g. we have not received the required minimum monthly payment due on the Card on time). If a Card is past due, we must first receive the amount owing in order for you to redeem points.

2. How do I transfer my points to another loyalty program?

Transferring your points to a participating frequent flyer or other loyalty program is easy. To transfer points to one of these third parties, you must first connect your Points Account with us to the account in your name with the third party.

Click here to register or link your account, or call 1-800-668-2639, and we'll process your request.

For Corporate Cardmembers, please call 1-800-716-6661. For Corporate Platinum Cardmembers, please call 1-866-755-2639.

Please click here for a list of frequent flyer and other loyalty program participants (as of November 26, 2013). Transfer rates are subject to change.


3. Can I transfer points into someone else's frequent flyer or loyalty program account?

No, Membership Rewards points can only be transferred by you into an account in your name. For more details, see the Membership Rewards Program Terms & Conditions tab.


4. Does American Express automatically transfer points to my frequent flyer or other loyalty program account?

No, if you want to transfer your points to your eligible frequent flyer or other loyalty program you must first register the program account with us, then login to your Membership Rewards account or call 1-800-668-2639 to process the transfer.

For Corporate Cardmembers, please call 1-800-716-6661. For Corporate Platinum Cardmembers, please call 1-866-755-2639.


5. I've transferred points from my Membership Rewards account to my frequent flyer or other loyalty program account but I can't get the booking I want. Can I transfer them back?

No. Once points are transferred, the transfer cannot be reversed.


6. How long does it take to transfer points to my frequent flyer or other loyalty program account?

Point transfers to Aeroplan®* and Delta SkyMiles® are instant, provided you have a valid account with them that is already registered in our system. For all other transfers it may take up to 5 business days.


7. How long does it take to process my order?

We will process your request as quickly as possible.
Please note:
- Merchandise items may take between 2-4 weeks for delivery.
- Gift Cards and Certificates may take between 3-5 days for delivery.
- Point transfers may take up to 5 business days.


8. Are there any restrictions as to when I can use my gift cards or certificates?

With a few gift cards and certificates there are times during the year when availability is limited. Please consult the terms that come with the gift card for additional information, such as expiry or use by dates.


9. Can I send items to a different address or someone else?

Yes. You can change the delivery name and address at checkout. However, please note that Rewards cannot be delivered to a PO box or to an address outside Canada.


10. How do I return unwanted items?

Once you redeem points for merchandise, gift cards, or gift certificates, they are not refundable, replaceable, or redeemable for cash, credit, or points.

Some merchandise items can only be returned if they are incorrect, damaged or defective. If you received a damaged or defective item, or if your order was incorrect, please contact Customer Service at 1-866-454-3549. Please note that any electronic goods requested for a return must first comply with one of the above mentioned reasons in order to receive a return label; all such electronic return requests must be made no later than 10 days of receipt of item in order to be honoured and must be returned in their original packaging. This policy excludes Apple products, as they are non-returnable and directly warranted by Apple. 

 

11. Can orders be shipped overseas or to a PO box?

Orders can only be shipped to a Canadian address. Orders cannot be shipped to PO boxes.


12. Can I redeem points for a credit to my Card?

You may be able to redeem your Membership Rewards points for a statement credit to your Card. You cannot redeem Points for Credit if you have a credit balance on your Card.

Please note: Credit Cards and Corporate Cards are not eligible to redeem Points for Credit. For Full Membership Rewards Program terms and conditions, please see the Terms & Conditions tab.

Please click here for current point conversion rates for Points for Credit transactions.

For more information on redeeming Points for Credit please call us at 1-800-668-2639.


13. Can I pay for purchases with my points?

Yes, you may be eligible to redeem points to pay for purchases at select American Express merchants.



®* Aeroplan is a registered trademark of Aimia Canada Inc.

Have we missed anything?

If you have any questions about the Membership Rewards program or would like to learn more, please call us at 1-800-668-AMEX (2639)